General Motors — an American multinational corporation headquartered in Detroit which designs, manufactures, markets, and distributes vehicles and vehicle parts — is now facing a class-action lawsuit filed in the U.S. District Court for the Middle District of Florida which alleges problems with its IOR seven-inch infotainment system
General Motors is Facing Class Action Suit Over Alleged Infotainment Issues
According to the original plaintiff in the case, the system in question found in certain 2019 and 2020 model General Motors vehicles are prone to experiencing a range of different issues ranging from Bluetooth problems to display screens that may switch off suddenly or rearview camera problems.
Some users are also reporting that the system’s audio volume will randomly spike to the max volume — potentially, and dangerously distracting drivers while they’re behind the wheel.
Additional issues also include Bluetooth problems that arise when using the audio call, the ringer does not stop for the entire duration of the call. To completely terminate the sound, the lawsuit says that “the vehicle must be turned off, and the vehicle’s door is closed, then reengage the ignition.”
Otherwise, users have also been reporting that the reverse camera image will stay on screen for a while even after the vehicle has been put into its drive, confusing and/or distracting the drivers.
Herein lies the problem of the matter:
The suit claims that GM dealers are refusing to replace or repair the faulty infotainment system and the automaker has also refused to issue a recall for the affected vehicles. Furthermore, GM has yet to issue a software update for the IOR seven-inch system that may address the purported problems either.
The suit also alleges that these problems have devalued the affected vehicles and diminished their second-hand value considerably.
The affected vehicle models are as follows:
- 2019 Chevrolet Colorado
- 2019 Chevrolet Equinox
- 2019 GMC Sierra 1500
- 2019 GMC Canyon
- 2019 Chevrolet Silverado 1500
- 2020 Chevrolet Camaro
- 2020 Chevrolet Blazer
- 2020 Chevrolet Equinox
- 2020 Chevrolet Colorado
- 2020 Chevrolet Sonic
- 2020 Chevrolet Trax
- 2020 Chevrolet Silverado 1500
- 2020 Chevrolet 2500HD
- 2020 Chevrolet 3500HD
- 2020 GMC Canyon
- 2020 GMC Sierra 1500
- 2020 GMC Terrain
- 2020 GMC 2500HD
- 2020 GMC 3500HD
GM has yet to publicly respond to the claims made in the class-action lawsuit.